RETURN AND REFUND
Items can be returned within 14 days from the delivery of your order. Please note it is not possible to return personalized items, read more information on Terms and conditions of sale.
To request your return fill in the online Return Form (or log in to your account and click on the “Return this order” link you find in the Orders section).
After filling in the form, please follow these easy steps for returning the purchase to our warehouse:
1. Prepare the items you wish to return in the unused original order box. Kindly ensure the products have all their packaging and accessories, that the security tag and seal are intact and that the return box is safely sealed.
2. The return package must be shipped back to DIEGO ALONZO within 14 days of your return request. Return shipping is free of charge with UPS.
3. The package can only be returned from the original shipping Country/Region
If you decide to use a different delivery service, all costs will be at your expense and we will not be able to accept liability for lost or damaged returns.
Before requesting a return please make sure the products comply with our return conditions. Please note exchanges are not possible.
Gift items can be returned by contacting the person who sent you the gift or, if you prefer, through our Customer Service.
Cancellations after payment are not accepted.
Once we verify the integrity of the items we will accept the return and process the refund. Verifying the items is expected to take 3 to 5 business days.
The refund will be issued as soon as possible after the return has been accepted, directly to the card or PayPal account used for the original purchase, and in the same currency.
You should see the credit approximately within one week from our refund confirmation email. Exact timing will depend on banking procedures.